D9D9 Privacy Policy

1 Introduction

D9D9 ("we," "us," or "our") operates the online gaming platform at d9d9.asia (the "Platform"). We are committed to protecting the personal information of every player and user who interacts with our services. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have as a data subject under Philippine law.

This Privacy Policy is written in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. By creating a D9D9 account or using our Platform, you acknowledge that you have read and understood this policy.

If you have questions or concerns about how D9D9 handles your personal data, our Data Protection Officer (DPO) is always available to assist. Contact details are listed at the end of this document.

2 Data We Collect

D9D9 collects only the personal data necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

Account & Identity Data

• Full legal name
• Date of birth
• Gender
• Email address and mobile number
• Username and encrypted password
• Government-issued ID details (for KYC verification — e.g., PhilSys ID, passport, UMID, driver's licence)

Financial Data

• GCash, Maya, GrabPay, or Coins.ph account details (wallet numbers only — never PIN or password)
• Bank account or card details used for deposits and withdrawals (processed via secure third-party payment gateways)
• Transaction history including deposits, withdrawals, and wager records

Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser
• Session timestamps and duration
• Pages visited, games played, and betting patterns
• Referral source and marketing attribution data

3 How We Collect Your Data

We collect personal data through the following channels:

• Registration forms: Information you provide when creating your D9D9 account.
• KYC verification: Documents and details you submit during identity verification.
• Transactions: Data generated when you make deposits, place bets, or request withdrawals.
• Customer support: Information shared when you contact our support team via live chat or email.
• Cookies and tracking technologies: Automatically collected data when you browse or use the Platform (see Section 8).
• Third-party providers: Identity verification services, payment processors, and fraud detection systems may share relevant data with us as part of their service.

4 Why We Use Your Data

D9D9 processes your personal data only for specific, legitimate purposes. We do not use your data for anything beyond what is listed below:

5 Sharing Your Data

D9D9 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial use. We only share your data in the following limited circumstances:

• Payment processors: GCash, Maya, GrabPay, BDO, BPI, UnionBank, and Visa/Mastercard gateway providers process transaction data necessary to complete your financial requests. These providers are bound by their own privacy policies and PCI-DSS security standards.
• KYC and identity verification providers: Regulated third-party services that help us verify your identity and age in compliance with Philippine gaming regulations.
• Fraud prevention and AML partners: Specialised services that help us detect and prevent money laundering, bonus abuse, and fraudulent activity.
• Regulatory and law enforcement authorities: We may disclose personal data to the National Privacy Commission, Philippine gaming regulators, or law enforcement agencies when required by law or in response to a valid legal order.
• IT and infrastructure partners: Hosting providers and cloud services that support the operation of D9D9 — all bound by strict data processing agreements.

All third parties who receive your data are contractually required to handle it securely and use it only for the specific purpose for which it was shared.

6 Data Retention

D9D9 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by Philippine law and gaming regulations.

• Active accounts: Data is retained for the full duration of your account's existence on D9D9.
• Closed accounts: Account data, transaction history, and identity verification records are retained for a minimum of five (5) years after account closure, as required under anti-money laundering (AML) regulations.
• Marketing data: Retained until you withdraw your consent or opt out of communications.
• Technical logs: IP addresses and session logs are retained for up to 12 months for security and fraud investigation purposes.

When your data is no longer required, it is securely deleted or anonymised in a manner that prevents re-identification.

7 Security Measures

Protecting your personal data from unauthorised access, disclosure, alteration, and destruction is a top priority at D9D9. We implement the following technical and organisational security measures:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication (MFA) options for player accounts
• Regular independent security audits and penetration testing
• Strict access controls — only authorised personnel with a legitimate business need can access player data
• 24/7 security monitoring and automated intrusion detection systems
• Staff training on data privacy best practices and handling procedures

Despite these measures, no online system can guarantee absolute security. If you have reason to believe your D9D9 account has been compromised, please contact our support team immediately at support@d9d9.asia.

8 Cookies & Tracking Technologies

D9D9 uses cookies and similar tracking technologies to improve your experience on the Platform. Cookies are small text files stored on your device by your browser. Here's what we use them for:

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent certain features of D9D9 from working correctly.

9 Your Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights regarding your personal data held by D9D9. We take these rights seriously and will respond to all valid requests within 15 business days.

To exercise any of these rights, contact our Data Protection Officer at privacy@d9d9.asia. We may need to verify your identity before processing your request.

10 Minors

D9D9 is strictly intended for users who are 18 years of age or older. We do not knowingly collect personal data from minors. If we discover that a person under 18 has registered an account or provided personal information, we will immediately close the account and delete all associated data.

If you believe a minor has gained access to D9D9 using falsified information, please report it to us immediately at support@d9d9.asia. We take underage access seriously and will act on all reports agad.

11 Cross-Border Data Transfers

In some cases, your personal data may be processed by our trusted service providers in countries outside the Philippines — for example, cloud infrastructure providers or global payment networks. When this occurs, D9D9 ensures that appropriate safeguards are in place to protect your data, including:

• Data processing agreements that impose equivalent data protection obligations on the receiving party
• Transfers only to countries or organisations that provide an adequate level of data protection, as determined by the NPC
• Use of standard contractual clauses where required

We never transfer your personal data to a foreign organisation that does not meet these safeguard requirements.

12 Policy Updates

D9D9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform services. When we make significant changes, we will notify you via email or an in-platform notification at least 7 days before the changes take effect.

The effective date at the top of this page will always reflect when the policy was last revised. We encourage you to check this page periodically. Continued use of D9D9 after any updates constitutes your acceptance of the revised Privacy Policy.

13 Contact Us & Data Protection Officer

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to our dedicated Data Protection Officer (DPO):

• DPO Email: privacy@d9d9.asia
• General Support Email: support@d9d9.asia
• Live Chat: Available 24/7 directly on the D9D9 Platform
• FAQ: Visit our FAQ page for quick answers

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe D9D9 has not handled your personal data in accordance with RA 10173. The NPC can be reached through their official government portal.